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🔁 Return & Refund Policy

📦 Returns During Delivery

• ✅If the product is defective/damaged or wrong, inform our delivery team before they leave. We’ll replace it without any cost.
• 🔄Changed your mind? Return on the spot for FREE—no return shipping cost!

📬 Returns After Delivery

• 🛠️In case of defects/wrong item, raise a return request within 24 hours on our website via My Account. Replacement is free.
• 🕒Mind changed? Return within 3 days. Refund issued to Wooden Twist Wallet post pickup & quality check.
• 💰Return shipping charges apply:
  • Orders ≤ AED 100: AED 40
  • Orders AED 101–499: AED 70
  • Orders > AED 499: AED 300

🚫 Non-Returnable Items

• ❌Beds (due to size and installation)
• 🎨Customised products
• 🛋️Display pieces or items sold as-is or on heavy discount
• 🧴Perfumes
• 📐Cut fabrics, mattresses, linens, pillows
• 🛒Used or damaged products by the customer

💳 Refund Options

• 👛Refund to Wooden Twist Wallet (recommended) – no expiry & no fees
• 🏦Refund to Bank Account – 10% restocking fee applies

📌 How to Raise a Return Request?

Login to your account on our website and raise a return request within 24 hours of delivery. Requests beyond this window will not be accepted.

🛑 Delivery Rejection & Demurrage (Custom & Non-Returnable Items)

• 📍Free storage for 7 days if delivery is refused
• 📦From day 8 onwards, AED 50/day demurrage applies (up to 30 days)
• ⚠️After 37 days, Wooden Twist may dispose the item without refund

📋 Product Disclaimer

• 🎥Product images may vary due to screen settings & natural material uniqueness
• 🪵Wood grains, polish & paint may differ slightly
• 🖼️Hand-painted & natural pieces are one-of-a-kind

❓ Frequently Asked Questions (FAQs)

🚚 Delivery

• ⏱️Standard delivery in 24–48 hours
• ⚡Super Fast Delivery in 30 mins–2 hours (Dubai only, prepaid orders)
• 📦Products from UAE warehouses: 24–48 hours delivery
• 🌍Products from India: Max 60 days with all customs cleared by Wooden Twist
• 🚚If no service lift: product delivered to ground floor; stairs delivery extra
• 🔧Free installation for large furniture items