Overview:
1.Perfect waterproof lunch box. efficient food segmentation. Prevent mixing.
2.304 stainless steel and pp material. Healthy and safe.
3.Portable style. Easy to carry for school, picnic, camping and so on.
Note:
1. It cannot be used in the microwave.
2. When storing hot water or hot soup. Please do not stand/recline for a long time.
As the high-temperature liquid is stored, the vapor inside the lunch box is increased by standing/tilting for a long time. Will run the liquid on the other side. It is a normal phenomenon.
Specification:
Material: metal
Microwave oven: not available
Capacity: pink to send tableware + strap
Blue tableware + strap
Black tableware + strap,
Pink + bag + cutlery + strap
Blue + bag + cutlery + strap
Black + bag + cutlery + strap
Package Content:
1 x insulation box (with or without tableware)
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🔁 Return & Refund Policy
📦 Returns During Delivery
- If the product is defective/damaged or wrong, inform our delivery team before they leave. We’ll replace it without any cost.
- Changed your mind? Return on the spot for FREE—no return shipping cost!
📬 Returns After Delivery
- In case of defects/wrong item, raise a return request within 24 hours on our website via My Account. Replacement is free.
- Mind changed? Return within 3 days. Refund issued to Wooden Twist Wallet post pickup & quality check.
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Return shipping charges apply:
- Orders ≤ AED 100: AED 40
- Orders AED 101–499: AED 70
- Orders > AED 499: AED 300
🚫 Non-Returnable Items
- Beds (due to size and installation)
- Customised products
- Display pieces or items sold as-is or on heavy discount
- Perfumes
- Cut fabrics, mattresses, linens, pillows
- Used or damaged products by the customer
💳 Refund Options
- Refund to Wooden Twist Wallet (recommended) – no expiry & no fees
- Refund to Bank Account – 10% restocking fee applies
📌 How to Raise a Return Request?
Login to your account on our website and raise a return request within 24 hours of delivery. Requests beyond this window will not be accepted.
🛑 Delivery Rejection & Demurrage (Custom & Non-Returnable Items)
- Free storage for 7 days if delivery is refused
- From day 8 onwards, AED 50/day demurrage applies (up to 30 days)
- After 37 days, Wooden Twist may dispose the item without refund
📋 Product Disclaimer
- Product images may vary due to screen settings & natural material uniqueness
- Wood grains, polish & paint may differ slightly
- Hand-painted & natural pieces are one-of-a-kind
❓ Frequently Asked Questions (FAQs)
Q: How do I cancel an item?
A: Orders can be canceled only if not shipped within 24 hours. Contact help@woodentwist.ae or call +971503048466.
Q: When will I receive my refund?
A: Within 24–48 hours post return pickup and quality check. Wallet refunds are instant, bank refunds may take a bit longer.
Q: Is there any charge for refunds to my bank?
A: Yes, a 10% restocking fee applies for refunds to bank accounts due to payment gateway & IT handling costs.
Q: Can I cancel after the item is shipped?
A: Once shipped, cancellation is not allowed. You may opt for a return as per the applicable return policy above.
🚚 Delivery
- Standard delivery in 24–48 hours
- Super Fast Delivery in 30 mins–2 hours (Dubai only, prepaid orders)
- Products from UAE warehouses: 24–48 hours delivery
- Products from India: Max 60 days with all customs cleared by Wooden Twist
- If no service lift: product delivered to ground floor; stairs delivery extra
- Free installation for large furniture items
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