Overview
1. Made of premium material, durable, breathable and comfortable.
2. Transparent design, allow your pet to view sunshine and scenery from the outside world. Several ventilation holes on the side of the backpack, provide suffient air circulation, make your pet breathe comfortably.
3. Secure built-in locking mechanism, prevent your pet from jumpping out, getting lost or hurt themselves.Detachablesoftbottom mat, easy for cleaning, more hygienic.
4. Smooth zipper, easy to open and close, durable and practical.
5. Ergonomic widen shoulder strap, make you carry your pet effortlessly. Perfect for travelling, walking, hiking and hanging out.
Note:
1. The product is taken in kind, but because of lighting problems, pictures may have a slight chromatism.
2. Due to the difference between different monitors, the picture may not reflect the actual color of the item. Please consider this before the purchase.
3. Please allow slight deviation for the measurement data.
Specification
Material:PVC
Size:39*27*30
1 inch = 2.54 cm
Color:Sky blue, high-grade gray, rose red
Material: PVC
Breathable and comfortable
Package Content
Pet bag*1
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🔁 Return & Refund Policy
📦 Returns During Delivery
- If the product is defective/damaged or wrong, inform our delivery team before they leave. We’ll replace it without any cost.
- Changed your mind? Return on the spot for FREE—no return shipping cost!
📬 Returns After Delivery
- In case of defects/wrong item, raise a return request within 24 hours on our website via My Account. Replacement is free.
- Mind changed? Return within 3 days. Refund issued to Wooden Twist Wallet post pickup & quality check.
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Return shipping charges apply:
- Orders ≤ AED 100: AED 40
- Orders AED 101–499: AED 70
- Orders > AED 499: AED 300
🚫 Non-Returnable Items
- Beds (due to size and installation)
- Customised products
- Display pieces or items sold as-is or on heavy discount
- Perfumes
- Cut fabrics, mattresses, linens, pillows
- Used or damaged products by the customer
💳 Refund Options
- Refund to Wooden Twist Wallet (recommended) – no expiry & no fees
- Refund to Bank Account – 10% restocking fee applies
📌 How to Raise a Return Request?
Login to your account on our website and raise a return request within 24 hours of delivery. Requests beyond this window will not be accepted.
🛑 Delivery Rejection & Demurrage (Custom & Non-Returnable Items)
- Free storage for 7 days if delivery is refused
- From day 8 onwards, AED 50/day demurrage applies (up to 30 days)
- After 37 days, Wooden Twist may dispose the item without refund
📋 Product Disclaimer
- Product images may vary due to screen settings & natural material uniqueness
- Wood grains, polish & paint may differ slightly
- Hand-painted & natural pieces are one-of-a-kind
❓ Frequently Asked Questions (FAQs)
Q: How do I cancel an item?
A: Orders can be canceled only if not shipped within 24 hours. Contact help@woodentwist.ae or call +971503048466.
Q: When will I receive my refund?
A: Within 24–48 hours post return pickup and quality check. Wallet refunds are instant, bank refunds may take a bit longer.
Q: Is there any charge for refunds to my bank?
A: Yes, a 10% restocking fee applies for refunds to bank accounts due to payment gateway & IT handling costs.
Q: Can I cancel after the item is shipped?
A: Once shipped, cancellation is not allowed. You may opt for a return as per the applicable return policy above.
🚚 Delivery
- Standard delivery in 24–48 hours
- Super Fast Delivery in 30 mins–2 hours (Dubai only, prepaid orders)
- Products from UAE warehouses: 24–48 hours delivery
- Products from India: Max 60 days with all customs cleared by Wooden Twist
- If no service lift: product delivered to ground floor; stairs delivery extra
- Free installation for large furniture items
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