زاوية تشيسترفيلد الفاخرة المخملية متناسقة مع طاولة ووسائد

📦 Returns During Delivery

• ✅If the product is defective/damaged or wrong, inform our delivery team before they leave. We’ll replace it without any cost.
• 🔄Changed your mind? Return on the spot for FREE—no return shipping cost!

📬 Returns After Delivery

• 🛠️In case of defects/wrong item, raise a return request within 24 hours on our website via My Account. Replacement is free.
• 🕒Mind changed? Return within 3 days. Refund issued to Wooden Twist Wallet post pickup & quality check.

💰Return fee apply:

• Orders ≤ AED 100: AED 40
• Orders AED 101–499: AED 70
• Orders > AED 499: AED 300

🚫 Non-Returnable Items

• ❌Beds (due to size and installation)
• 🎨Customised products
• 🛋️Display pieces or items sold as-is or on heavy discount
• 🧴Perfumes
• 📐Cut fabrics, mattresses, linens, pillows
• 🛒Used or damaged products by the customer

💳 Refund Options

• 👛Refund to Wooden Twist Wallet (recommended) – no expiry & instant
• 🏦Refund to Bank Account – Processed within 7-15 business days, depending on your bank.

📌 How to Raise a Return Request?

Login to your account on our website and raise a return request within 24 hours of delivery. Requests beyond this window will not be accepted.

🛑 Delivery Rejection & Demurrage (Custom & Non-Returnable Items)

• 📍Free storage for 7 days if delivery is refused
• 📦From day 8 onwards, AED 50/day demurrage applies (up to 30 days)
• ⚠️After 37 days, Wooden Twist may dispose the item without refund

📋 Product Disclaimer

• 🎥Product images may vary due to screen settings & natural material uniqueness
• 🪵Wood grains, polish & paint may differ slightly
• 🖼️Hand-painted & natural pieces are one-of-a-kind

1. Color Variations

We make every effort to display product colors as accurately as possible. However, please note that actual colors may vary slightly due to:

• Lighting conditions at the time photos are taken.
• Device screen quality and settings (brightness, resolution, etc.).

Such minor variations in color will not be considered a defect or grounds for dispute/return.

2. Size & Dimensions

All dimensions provided are approximate. Due to the nature of furniture manufacturing and craftsmanship, a variation of up to 2–3 cm is considered normal and acceptable.

Minor differences in size will not be treated as a defect or basis for dispute.

3. Handcrafted & Natural Materials

Many of our products are handcrafted or made using natural materials (wood, marble, fabric, etc.). This may result in slight differences in texture, finish, grain pattern, or polish shade compared to display images.

These natural and handmade variations are part of the uniqueness of the product and will not be accepted as a manufacturing defect.

4. Product Images & Props

Images on the website may include props (decor, accessories, chairs, etc.) used for styling. Unless specifically mentioned, such items are not included with the product purchase.

5. Quality Assurance

Every product undergoes strict quality checks before delivery. Claims regarding minor variations in color, size, or natural texture will not be entertained as disputes.