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Visit Our Store In AL Quoz & Get Extra Discount | Click Here To Get Store Location 📍 قم بزيارة متجرنا في القوز
Visit Our Store In AL Quoz & Get Extra Discount | Click Here To Get Store Location 📍قم بزيارة متجرنا في القوز

Refund policy

How do I Cancel an item purchased on Wooden Twist?

  • Orders can be canceled if they are not shipped within 24 hours only, by contacting us at help@woodentwist.ae & a restocking fee will be charged for that.
  • Products purchased on discount or during the sale can not be canceled.

Return & Refund:

  • All products are covered under the 7-day replacement policy. In case of damage or the wrong product received, we will replace the product with a new one. Replacement requests can be raised from my orders page with in 24 hours of delivery.
  • In case of a refund, the restocking fee will be charged and the shipping amount in the order is non-refundable.
  • There will be a restocking fee of 10% of the order amount for all refunds. It may also vary depending upon product to product and delivery locations.
  • Refund will be issued after deducting restocking fee, forward & return shipping charges.

Delivery:

Our products are shipped from our multiple warehouses in UAE, India & USA depending upon the product. Products from our warehouse in India will be delivered in UAE in max 40 days. All taxes and customs duty will be paid by us (Wooden Twist) and the customer doesn't need to pay anything extra at the time of delivery. 

Products from our UAE warehouse are delivered the next day.

In case of the absence of a service lift the product will be delivered to the ground floor only. To arrange delivery by stairs there will be a labour charge depending upon the product and location which can be paid at the time of delivery.

Disclaimer:

Accessories shown in the image are only for representation and are not part of the product.
Depending on your screen settings and resolution on your device there may be a slight variance in fabric color and wood polish of the image and actual product.
Wood grains will vary from product to product .
Furniture having intricate hand-painted details are individual unique pieces and may have slight distinctions and variance between the picture and actual product.
The Primary material is the main material used to manufacture the product and in addition to the primary material there might also be other type of materials used in the manufacturing of the product